Jadoo4 Warranty
TERMS OF PURCHASE, LICENSE AGREEMENT AND WARRANTY STATEMENT

PLEASE READ THIS TERMS OF PURCHASE, LICENSE AGREEMENT AND WARRANTY STATEMENT (“AGREEMENT”) CAREFULLY BEFORE USING YOUR JadooTV PRODUCT. FOR THE PURPOSES OF THIS AGREEMENT, “JadooTV PRODUCT” IS THE JADOOBOX AND THE “ACCESSORIES” ARE THE CABLES, POWER ADAPTOR, REMOTE CONTROL AND THE WIRELESS USB DEVICE THAT CAME WITH THE JadooTV PRODUCT. THIS AGREEMENT IS THE LEGAL AGREEMENT BETWEEN YOU AND JadooTV, INC. (“JadooTV”) GOVERNING YOUR USE OF THE JadooTV PRODUCT, THE SOFTWARE (INCLUDING THE EMBEDDED JadooTV SOFTWARE AND THIRD PARTY SOFTWARE) THAT CAME INSTALLED ON THE JadooTV PRODUCT AND ANY UPDATES, UPGRADES, BUG FIXES OR MODIFIED VERSIONS THERETO (“SOFTWARE”) AND RELATED DOCUMENTATION. BY USING YOUR JadooTV PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU ARE NOT GRANTED ANY RIGHTS IN THE SOFTWARE, AND YOU SHOULD NOT USE THE JadooTV PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT AND YOU HAVE NOT USED THE JadooTV PRODUCT AND ARE THE ORIGINAL END USER PURCHASER OF THE JadooTV PRODUCT, YOU MAY RETURN THE UNUSED AND UNDAMAGED JadooTV PRODUCT IN ITS ORIGINAL PACKAGING WITH ALL ACCOMPANYING SOFTWARE AND DOCUMENTATION AND OTHER ITEMS TO THE PLACE WHERE YOU OBTAINED IT WITHIN 14 DAYS AFTER PURCHASE FROM JadooTV FOR A REFUND ACCORDING TO THE REFUND POLICY STATED BELOW.

License

1- Subject to the terms of this Agreement, JadooTV grants you a nonexclusive, nontransferable right to use the Software solely on a single JadooTV Product on which it was originally installed.

2- General Limitations. This is a license, not a transfer of title, to the Software, for use only under the terms of this Agreement. JadooTV retains ownership of all copies of the Software, and JadooTV reserves all rights not expressly granted to you. The rights granted herein are limited to JadooTV ‘s intellectual property rights in the Software and do not include any other patents or intellectual property rights. Except as and only to the extent expressly permitted in this Agreement or by applicable law, you may not copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Software or any part thereof. Any attempt to do so is a violation of the rights of JadooTV and its licensors.

Open Source Software

Certain software libraries and other third party software included in the Software are “free” or “open source” software and are subject to separate license terms (“Open Source Software”). Such Open Source Software is distributed WITHOUT ANY WARRANTY, without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. Certain Open Source Software has been or may be made available by JadooTV on its web site. JadooTV is not obligated to provide any warranty, maintenance, technical or other support for the resultant modified JadooTV Software or its use on JadooTV Products. Consent to Use of Data

You agree that JadooTV and its subsidiaries may collect, use and disclose personally identifiable and anonymous technical and other information to facilitate the provision of software updates, upgrades or bug fixes, product support and for other reasons. JadooTV shall use customer information in accordance with its Privacy Policy, which can be found at http://www.JadooTV.com/privacypolicy and which may be modified by JadooTV at any time for any reason and which is incorporated here by reference. By using the Software, you agree to the latest terms of JadooTV ‘s Privacy Policy.

JadooTV Service Terms of Use

The Software may enable access to JadooTV Service. By using this Software in connection with the JadooTV Service, you agree to and must comply with the latest terms of use for the JadooTV Service.
Refund Policy

If you are the original purchaser of the JadooTV Product and you are not satisfied with the JadooTV Product, you may email us at refund@JadooTV.com for a Return Material Authorization (RMA) request within fourteen (14) days of receiving the product. Please include your original JTV order number and order date in the email. JadooTV will then provide you with an RMA number and address where you may send the JadooTV Product. Product should be undamaged and in the original packaging, including all accessories. If you are eligible for refund, you will receive the original product purchase price including any sales tax and excluding any costs of shipment and handling. If you return the product in bad condition or missing items we will charge you additional fees.

The separately purchased accessories (QWERTY Remote Control, Wireless N Key Adapter) are not refundable.

Warranty Disclaimer.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE IS PROVIDED “AS IS”, WITH ALL FAULTS. EXCEPT AS SPECIFIED ABOVE IN THIS SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY JadooTV, ITS SUPPLIERS AND LICENSORS. JadooTV DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE, THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Refund Policy

(Only applies to customers who purchased from www.jadootv.com)

If you are the original purchaser of the JadooTV Product and are not satisfied with the JadooTV Product, you may email us at refund@jadootv.com for a Return Material Authorization (RMA) request within fourteen (14) days of receiving your JadooTV product. In the email, please include your original JTV order number and order date. JadooTV will then provide you with a RMA number and an address where you may send the JadooTV Product. You have another fourteen (14) days to return the product before the RMA number expires. The product and all its accessories should be returned undamaged and in the original packaging. If you are eligible for refund, you will receive the original product purchase price (including any sales tax and excluding any costs of shipment and handling). JadooTV does not provide return labels and is not responsible for return cost. If you return the product in bad condition or with missing items, we will charge you additional fees. JadooTV is not responsible for lost or damaged packages. Separately purchased accessories (QWERTY Remote Control, Wireless N Key Adapter, Power Adapter & Headphones ) are not refundable.

Warranty Statement

Limited Warranty and Jadoo5 Box Extended Warranty. The length and start date of your limited warranty (the “Warranty Period”) on JadooTV products and accessories varies by product, and can be determined by using the table below. JadooTV warrants to you that, for the length of the Warranty Period, your JadooTV Product and the Accessories will be substantially free of hardware defects in materials and workmanship under normal use. Your exclusive remedy and JadooTV‘s entire liability under this warranty will be for JadooTV at its sole option to repair or replace the Product or Accessories or refund your purchase price less any rebates. This limited warranty extends only to the original end-user purchaser. The extended 24-month warranty extends only to the J5 Box, all other JadooTV Products and Accessories are subject to the limited warranty indicated below.

  Warranty Warranty Begins
Jadoo5 Set-top Box 24 -months from date of product registration by original end-user purchaser
Jadoo Bluetooth Headphones 12 -months from date of purchase by original end-user purchaser
All other JadooTV Products 12 -months from date of product registration by original end-user purchaser
Accessories (cables, power adaptors, remote controls, wireless usb devices, webcams) 90 -days from date of purchase by original end-user purchaser

Limitation on Warranty. This warranty does not apply: (a) to damage caused by use with non- JadooTV products; (b) to damage caused by accident, misuse, being subjected to abnormal physical or electrical stress, or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by JadooTV; (d) if the product has not been installed, operated, repaired, or maintained in accordance with instructions supplied by JadooTV; (e) to a product or part that has been modified, except by JadooTV; (f) to consumable parts, such as batteries; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, that does not otherwise affect the product’s functionality or materially impair your use; (h) if any JadooTV serial number has been removed or defaced; or (i) if the warranty sticker has been removed or altered.

Jadoo TV Warranty Policy and Procedures

1- Get RMA Number from JadooTV:

If a defect arises during the Warranty Period, contact JadooTV Support as set forth on www.JadooTV.com in order to obtain a Return Material Authorization (RMA) number, if applicable. BE SURE TO HAVE YOUR PROOF OF PURCHASE ON HAND WHEN CALLING. RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE.

2- Return the RMA Unit to JadooTV:

If you are requested to return the Product, mark the RMA number clearly on the outside of the package and include a copy of your original proof of purchase. You are responsible for shipping defective product to JadooTV.

3- Terms and conditions to avail the warranty:

If the new unit you purchased from our website has a hardware fault and does not work on arrival, JadooTV will replace the box at no cost and will pay the shipping both ways.
If there is a hardware or software fault with in the warranty period, JadooTV will fix or replace the unit with the refurbished at no cost. You are responsible for shipping defective product to JadooTV. JadooTV pays for shipping from JadooTV back to you only.
If the hardware is damaged in any way (warranty void, tampered with or anything broken), no warranty will be honored. If you want the broken unit back, you will pay for shipping from JadooTV to you and an inspection fees of $50.
In case You send us a working product with out any issues during the warranty period, JadooTV will charge you $50 as inspection fees. You are responsible for shipping defective product to JadooTV. JadooTV pays for shipping from JadooTV back to you only.
In case of replacement,
a- If you are in the same country from where you purchased the box then you will be responsible for shipping the defective product to JadooTV and JadooTV will pay for shipping it back to you.
b- If after purchasing Jadoo Box, you have moved to another country then you will have to pay for shipping on both sides.
After warranty period, or if you do not have proof of purchase, no matter when you purchased the product, the service of the JadooBox will not be free of cost. In that case, you are required to pay for shipping the defective product back to JadooTV and also pay for shipping from JadooTV back to you along with the service charges.OR
c- If the warranty sticker has been removed or altered.

Limitation of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL JadooTV, ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFITS, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, PERSONAL INJURY OR FOR CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF JadooTV HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

In no event shall the total liability of JadooTV, its suppliers and licensors to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

Export Restrictions

The Software and technology in the JadooTV Products (hereafter referred to as “Software and Technology”) are subject to export controls under the laws and regulations of the United States (U.S.). You shall comply with such laws and regulations governing export, re-export, transfer and use of the Software and Technology and will obtain all required U.S. and local authorizations, permits, or licenses. JadooTV and you each agree to provide the other information, support documents, and assistance as may reasonably be required by the other in connection with securing authorizations or licenses.

Government End Users

The Software and related documentation qualify as “commercial items,” as that term is defined at Federal Acquisition Regulation (“FAR”) (48 C.F.R.) 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in FAR 12.212. Consistent with FAR 12.212 and DoD FAR Supp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary in any agreement into which the Agreement may be incorporated, you may provide to Government end user or, if the Agreement is direct, Government end user will acquire, the Software and documentation with only those rights set forth in the Agreement. Use of any of the Software or documentation or all constitutes agreement by the Government that the Software and documentation are “commercial computer software” and “commercial computer software documentation,” and constitutes acceptance of the rights and restrictions herein.

Microsoft technology

Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. The JadooTV Product uses WMDRM software to access WMDRM protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft Corporation (“Microsoft”) to revoke the software’s ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. If you decline an upgrade, you will not be able to access content that requires the upgrade.

This Software is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology outside of this JadooTV Product is prohibited without a license from Microsoft.

MPEG-1, MPEG-2, MPEG-4, H.264/AVC Notice

To the extent that the Software contains MPEG-1, MPEG-2, MPEG-4 AND/OR AVC decoding functionality, commercial use of such software requires additional licensing and the following provision applies: THE MPEG-1, MPEG-2, MPEG-4 AND AVC FUNCTIONALITY IN THE SOFTWARE IS LICENSED HEREIN ONLY FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO DECODE VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR MPEG-1, MPEG-2, MPEG-4 AND/OR AVC VIDEO THAT WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE MPEG-1, MPEG-2, MPEG-4 AND/OR AVC VIDEO, AS APPLICABLE. INFORMATION REGARDING OTHER USES AND LICENSES MAY BE OBTAINED FROM MPEG LA L.L.C. SEE HTTP://WWW.MPEGLA.COM.

Miscellaneous

This Agreement shall be governed by and interpreted in accordance with the laws of the State of California, notwithstanding any conflicts of law provisions. The parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods. This Agreement constitutes the entire agreement between the parties with respect to the use of the Software licensed hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this Agreement will be binding unless in writing and signed by JadooTV. If any part of this Agreement is found to be unenforceable, the remainder shall continue in full force and effect and the unenforceable provision shall be reformed so as to give maximum legal effect to the intentions of the parties as expressed herein. Any translation of this Agreement is done for local requirements, and in the event of a dispute between the English and any non-English versions, the English version of this Agreement shall govern